Two-way SMS, email, and reminder automation built into Bittsi PIMS. Confirmations, recalls, post-visit summaries, and post-op check-ins, sent from the room, threaded under the patient.
Hi Sarah! Bella's annual exam is tomorrow at 10:30 with Dr. Reyes. Reply YES to confirm, R to reschedule.
Hi Sarah, hoping Bella is comfortable after her dental yesterday. How is she doing?
Threaded under the patient
Photos & video both ways
Templates with your logo
Vaccine, Rx, recheck
Closures, recalls, news
Inbound calls, soon
Or three: a personal cell, a clinic Google Voice, a third-party reminder tool nobody logs into. The conversation is everywhere except in the chart.
Confirmation calls hit voicemail. Texts come from a personal phone the next person on shift can't see, so the loop never closes.
Reminders, intake, post-op all live in different tools or personal phones. Nobody knows what the client was told yesterday.
No opt-in record, opt-outs happen by angry phone call, quiet hours are informal. One complaint and the audit trail is gone.
The morning tech texts. The evening tech can't see what was sent. The client re-explains every time someone new picks up the thread.
Spreadsheet exports, copy-paste into a third-party texting tool, the same routine every week instead of seeing patients.
The 24-hour, 72-hour, and 14-day calls slip when the floor is busy, and the clients who needed them most are the ones who miss them.
Every reminder, every reply, every photo, pinned to the right patient, visible to the whole team, and audited end-to-end.
Morning team sees the same thread the closing tech started yesterday. Reply from the chart, sign off with your initials, move on.
Per-service rules. Bittsi watches the dates and fires SMS, then email, then a call task if nothing lands, with quiet hours and timezone respected.
Every visit ends with a clean branded summary, diagnosis, treatment plan, meds, what to watch for, when to come back. Pulled from the chart, edited in seconds, sent over SMS or email.
Bella was a star today. We confirmed mild ear infection (otitis externa) and her dental is in good shape.
Recheck in 14 days · text us photos sooner if her ears worsen.
Just reply to this thread, Dr. Reyes will see it.
Surgery, dental, and flagged cases get a warm on-brand text at the right moment with quick-reply buttons. Anything that isn't "great" routes to the team.
Limp normal? Eating? Resting?
How is the incision? Reply with a photo if you'd like us to look. Pain meds going down ok?
Time to book the suture-check / recheck. Tap to schedule.
This is where Bittsi leaves every competitor behind. Sage has access to the patient's full medical history, SOAP notes, lab results, and medications, so every reply is grounded in the chart, not a guess.
Sage reads the chart so your staff doesn't have to.
No other veterinary PIMS generates post-visit follow-up SMS from clinical notes. This is an industry first.
83% of millennial pet owners expect a follow-up within 48 hours. With Bittsi + Sage, every visit gets a personalized follow-up, automatically.
Real differentiation, not a feature checklist. Here's what no other veterinary PIMS does today.
Closures, recalls, vaccine clinics, holiday hours, severe-weather notices. Filtered by species, clinic, or lapsed-care status. Sent only on the channels each client opted into.
Bring Bella for her spring vaccines this Sat 4/30, $20 off DA2PP+L. Walk-ins welcome 9 to noon.
Targeted to clients with active SO Rx in last 60 days. Refund + replacement food info.
We'll be open 8 to noon on 5/26 for emergencies only. Routine appointments, please book before or after.
Real consent, real opt-out, real audit trail. Built to TCPA & CASL out of the box, so you can text without thinking about it.
Captured at intake, visible on the client record, with date and channel logged.
STOP from any clinic in the practice opts the client out everywhere. Confirmed and timestamped.
Per-clinic windows respected. Urgent comms can override only with explicit role permission.
Every send, delivery, click, reply, and opt-out, exportable for any audit or board complaint.
Short, honest answers. If something's missing, our team will pick up the phone.
Yes. Clients reply to your reminder, confirmation, or check-in and the message threads directly under the patient chart. Anyone on the team can pick it up; nothing lands in a personal phone.
We'll show client communication on a live chart, run your typical reminder cadence, and put numbers behind the no-show reduction your clinic can expect.
